Monday, July 21, 2014

Recall - iPhone 5 Power / Sleep / Wake Button

Recall - iPhone 5 Power / Sleep / Wake Button

- Button on iPhone 5 models may stop working or work intermittently.
- Free Button Replacement.
- Free Upgrade to iOS 7.
Recall - iPhone 5 Power / Sleep / Wake Button

- Button on iPhone 5 models may stop working or work intermittently.
- Free Button Replacement.
- Free Upgrade to iOS 7.

Issue:
  • Button on iPhone 5 models may stop working or work intermittently.


Affected Units:
  • iPhone 5 models manufactured through March 2013.

Compensation:
  • Free replacement of button.
  • Free Upgrade to iOS 7.

Recall Instructions:
  • Check iPhone Serial number to confirm eligibility.
  • Preparing your iPhone 5 for service
    • Back up your data to iTunes or iCloud
    • Turn off Find my iPhone
    • Erase data and settings in Settings > General > Reset > Erase all Content and Settings
    • Remove any case or cover
  • Carry-in or Mail-in
Good Luck.

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