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Monday, April 18, 2011

Free Repair - Recall Samsung DLP TV

Free Repair - Recall Samsung DLP TV













Free Repair - Recall Samsung DLP TV



















Models covered by settlement:

HL-P Series
all models

HL-R Series
all models

HL-S Series
all models

HL-T Series
Serial numbers - 4675SX/XAA, 5055S, 5055WX/XAA, 5075SX/XAA, 5675SX/XAA,5076SX/XAA, 5676SX/XAA, 6156S, 6156WX/XAA, 6176SX/XAA,6756WX/XAA,and 7288WX/XAA
For more information call 1- 888-899-7602.

Sources:
www.samsung.com/us/dlptvsettlement/

116 comments:

  1. i also have an samsung dlp 50 in tv problems-loud crackeling sounds and tv shuts itself off sometimes

    ReplyDelete
    Replies
    1. what's the model#, serial #

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    2. HLR-5067-WAX/AXX
      Srial# B10V3CML201129B. My Tv did the same thing turn on & off,now it does not turn on. the red light on the tv lights up but does not turn on.

      Delete
    3. I had white dots all over my television screen. I contacted Samsung's customer service (1-888-899-7602). I gave them the required information about the television and they gave me a number to the best electronic repair business they recommended. I contacted the business, scheduled an appointment for them to come out, and they took out the old chip and installed a new chip. The DLP looks/plays like a brand new tv!!! There was no CHARGE :-) I'm grateful and happy!!!!!!!!!!!!!

      Delete
    4. I found the replacement chip online for $159. Going to swap it out over the weekend

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    5. Our HL61A750A1FXZA just joined the club. Called Samsung and all they could say is that "yours isn't on the list"...Sorry! Don't buy Samsung!

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    6. HL61A750A1FXZA just started getting white dots. Called and E-mailed everyone I could and they wouldn't stand behind it. Even with all the known issues with the white dots??? I was just about to buy a second Samsung for my other living room. Kind of feel stupid for being so loyal to their product for so many years now.

      Delete
    7. I have a HL61A750A1FXZA I bought in 2009 so far the picture is good except a shadow on the left side from top to bottom about 3 inches wide.
      Recently all 3 of my HDMI ports quit working.
      Any one have that happen to them.
      The nearest Samsung repair place is 80 miles away.

      Delete
    8. i have been in contact with Samsung with a white dots on my hl56a650c1fxza. im getting no help. they keep telling me someone will contact me but never do. the dots are going faster and faster every day. is there a recall on this. if so why was i not notified of it. please help me with this.

      Delete
    9. I have the same problem with the noise. It's been going on for a long time. Sometimes I have to unplug the TV then start it again to make it disappear. I'e been very disappointed ever since I bought this TV. The worst part is that I paid $3,500.00 for this POS.

      Delete
    10. This comment has been removed by the author.

      Delete
    11. I have the same thing white dots multiplying each day! It's the chip that is defective. I called samsung and the will not do anything for you. Contact the Consumer Product Safety Commission & maybe after people start complaining they will recall the TV

      Delete
  2. could this be problems from same series of this type of tv >?

    ReplyDelete
  3. which is listed in the series above the HL-S series
    thanks

    ReplyDelete
  4. Anyone know about White Dots appearing all over the screen? Seems like they are multiplying.....

    Help??

    ReplyDelete
    Replies
    1. What is the model number and date of manufacture and Brand?

      Delete
    2. I had the same problem with my dlp slim by samsung. I called the manufacture and they send out a tech no cost but, it does depend on the model. This was a year ago. My paper work is worn so I don't have the number anymore but I found most the information online. There is also a class action lawsuit taking place for products that shut on and off. This is online as well.

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    3. Also want to know. Ours is doing the same thing

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    4. hlt56765x/xaa

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    5. I'm also having the dead pixel issue. I have a Samsung DLP TV model #HL-T5076S. I did a little research and came to the conclusion of having to change the light engine. Haven't been able to find this part(s) anywhere. Any help?

      Delete
  5. i also have problems with white dots samsung hlt5075sx/xaa date of manufacturer is june 2007 could it possibly be fixed or replaced?

    ReplyDelete
    Replies
    1. This may be beyond the recall, extension of warranty. You needed to Contact Samsung before October 22, 2011. The only other hope is the contact of people with the same problem and sue for a further extension of warranty. Or just call and see if Samsung is generous (1-888-899-7602)

      Delete
  6. drfox48

    I also have the white dot problem, and it's a lot more than a few, left side of the screen is covered with them, the set was manufactured in 2006, I've replaced 2 lanps in that time frame. Model No. HL-S5086S I too would like to know what to do with this problem.

    ReplyDelete
    Replies
    1. I had that problem, found some information online a year ago to call samsung. I called them up gave my serial #, it was a defected something, I can't remember what but they sent out a tech no cost. I found out this year there is a class action lawsuit for certain product#'s that are shutting on and off. I didn't qualify for that although my tv shut's on and off, and sometimes takes a few minutes to come on. I have a dlp slim manufactured in 07. I searched the net and located this info. I suggest all Samsung consumers do so.

      Delete
    2. It seems to be covered.
      For more information call 1- 888-899-7602.

      You should be able to be reimbursed

      Visit
      www.samsung.com/us/dlptvsettlement/

      Delete
  7. I have a samsung Model # hl t4675sx/xaa manufactured June 2007 I recieved as a gift from my mother Xmas 2009. It is darkening around the bottom and most anoying is the appearance of "white dots" on the screen which seem to be getting worse.. is my model tv covered by any recalls from Samsung??

    ReplyDelete
    Replies
    1. This may be beyond the recall, extension of warranty. You needed to Contact Samsung before October 22, 2011. The only other hope is the contact of people with the same problem and sue for a further extension of warranty. Or just call and see if Samsung is generous.

      Delete
  8. I have dlp 50 hl-s5087w is blinking(led) with no picture. I replaced the lamp. it works with a a litlle humming in the back then after a month it turned off with a binking led

    ReplyDelete
    Replies
    1. This may be beyond the recall, extension of warranty.

      Delete
  9. I have a 61 inch model that blew the bulb. I changed the bulb but the set is still not working with both the red and green led's blinking and no other activity.

    ReplyDelete
    Replies
    1. This may be a different issue. Did you change the bulb or did a service technician? You need the model and serial number to compare to Samsung recalls. Also check this Samsung Recall covered until September 12, 2013. http://www.recall.emailmenow.com/2012/03/free-repair-samsung-tv.html or try http://goo.gl/tb1jd

      Delete
    2. just tried the link....seems to have gone away.

      Delete
    3. The link wrapped so you may have just put in part of it
      Try http://goo.gl/tb1jd

      Delete
  10. I have a 56 inch model#HL56A650C1FXZA and the white dots have covered the screen. What can I do?

    ReplyDelete
    Replies
    1. Recheck the model number and serial number. You MAY be covered by this recall until September 12, 2013. Here is the other recall that may affect you. http://www.recall.emailmenow.com/2012/03/free-repair-samsung-tv.html or try http://goo.gl/tb1jd

      Delete
  11. Hello, I have a HLT5076sx which is aquiring the white dot issue as well. I understand there was a recall on it for this problem. As I see, others are having this issue as well by the recent posts. Dose anyone know if Samsung will still repair this as I see the lawsuit mentions the warrenty extension into 2011?

    ReplyDelete
    Replies
    1. You are free to give them a call, the worst they can say is no. Also if you or others having the same problem, sue for an extension of the warranty you have a history of notifying Samsung and them refusing to fix the problem.

      Delete
  12. L Romero: I just called Samsung 7-15-12 regarding my 55 LCD. I purchased my TV 3 years ago and from day one had problems with the power cord. Now I have the same issues with the crackling noise and the turning off and on. Per Samsung customer service because my warranty is no longer valid there is nothing that the company can do for me. They are aware of lawsuite but not willing to cover cost.

    ReplyDelete
    Replies
    1. What is the model number and manufacture date of TV? This warranty extension ended on October 22, 2011, but there is another recall that is covered until September 12, 2013. Here is the other recall that may affect you. http://www.recall.emailmenow.com/2012/03/free-repair-samsung-tv.html or try http://goo.gl/tb1jd

      Delete
    2. I tried that web page and it doesn't exit.

      Delete
    3. Try www.shopjimmy.com I bought a replacement bulb for my DLP on that site. Great delivery and price.

      Delete
    4. The link wrapped so you may have just put in part of it
      Try http://goo.gl/tb1jd

      Delete
  13. JA, I am having the same problem with the crackling noise on my 56 inch DLP, model # HLT5675SX/XAA. Is this covered under the Recall you posted about on 7-18-12? If so, what do I need to tell them when I call?

    ReplyDelete
  14. we have the 61 inch Samsung tv # HLT6156wxx/aa and it keeps turning off by its self and sometimes it takes forever for it to turn back on ...its been doing this ever since we got it and of course the place we bought it went out of bussines so we didnt know what to do :/

    ReplyDelete
  15. I have hlt5676sx and the television has white dots starting to multiply on the screen. I do not know the date of manufacuture. It is a dlp. replaced the lamp.

    ReplyDelete
  16. IF YOU BUY SAMSUNG PRODUCTS YOU DESERVE WHAT YOU GET MY 50 INCH COVERED UNDER THE RECALL WAS NOT FIXED BECAUSE THE POWER BOARD WAS SUPPOSEDLY NOT AVAILABLE BUY THEIR CRAP AT YOUR OWN PERIL

    ReplyDelete
  17. I HAVE A 61 INCH SANSUNG AND HAVE WHITE DOT COMING ON THE SCREEN. WHAT SHOULD I DO ? I SEE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM UNDER THE RECALL.

    ReplyDelete
    Replies
    1. I have the same problem with mine. My picture is still great, so I've learned to look beyond the DOTS.

      Delete
    2. Just to let you know, I have a 55" DLP and called the Samsung Service Center just today about white dots growing on TV. Started in April. They were very nice and said it was DMD chip problem and would have local TV service call within 2 days and will fix FOR FREE. They will not give you the runaround, just be mannerable. Said my TV would work as good as new. If you are getting dots on any source..like movies, HDMI, Game source,....it is the Chip.. DO NOT GO BUY NEW TV....or NEW CHIP $250)You are a 5 minute phone call from new picture. Don't need receipt ,transaction # or purchase date....only model# and Serial #. pull the tag from the back of the right side of screen, by Inputs area (HDMI,Theater...etc). Trust me...They recognize the problem.....remember to put your tag back on TV...See it is easy if you treat people with respect...They know you have spent a lot of money and want your business again. Call 800-726-7864.

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    3. Have white dot problem, called Samsung they said your model is not covered, 50" DLP HL/T 5087SX/XAA .

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    4. Ask to speak to a supervisor. They told me the same "your model is not covered" deal. Once I spoke with a supervisor, she offered me a courtesy one time free of charge replacement of the DMD chip. A local repair company will be coming to my home.

      Delete
  18. I have 61 dlp with the white dots. was told today, 9/13/2012 that my tv was covered for the capacitor problem but not the white dot issue. Just wondering why if they are having the exact same problem out of all these TVs why they wouldnt fix them so maybe when I buy another tv I would buy from them.....

    ReplyDelete
    Replies
    1. Hi I have the same issue Samsung is giving me the run around but look further I seen back in 2011 with the same model # as mine I have the HL61A750A1FXZA they fixed some so they replied back giving Samsung good remarks I have printed their post. But I am just now getting the white dots about 2 or 3 months ago started out with 1 now the whole screen is filled and so far SamSung will not do anything but different people tell you different crap. Before this is over I WILL TAKE THIS FURTHER, I will let it be known different ways of Telling the world not to buy any SAMSUNG PRODUCTS because they have respect of people and will not stand by their products. If a product has a defect and this is a known defect weather or not its model is a HLT OR HL-S Seris or whatever it should be fixed for FREE....

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    2. I just called yesterday Nov. 14, 2012 and Samsung told me they are covering my white dot issue, but not my capacitor issue. Service guy is coming Monday so I'll let you know how it goes. White dots started appearing about a month ago, and have grown from a couple to probably a thousand. My tv turns on but makes a clicking noise at times when turned off, assuming it's the capacitor from the threads I have read. 2007 DLP, model HLT5676SX

      Delete
    3. jANUARY 3,2013, i HAVE THE WHITE DOT PROBLEM ON MY61" DLP MODEL #HL-T 6187saxiXAA. tALKED TO SEVERAL PEOPLE AT sAMSUNG SUPPORT AND AM WAITING FOR A SUPERVISOR TO CONTACT ME. oN juST ASK, THEIR WEBSITE, i WAS TOLD BY THEIR TECH TAHT IT WAS A DMD CAUSING THE PROBLEM. iT WAS MADE BY TEXAS INSTRUMENTS AND THAT SAMSUNG KNEW ABOUT IT, BUT KEPT PUTTING THEM IN THE TVS. i BOUGHT MY TV J1NUARY 19,2008

      Delete
    4. i have the white dots on my TV and the capasitor issue also. smasung want to charge me 475.00 to fix the issue with the white dots. i bought my TV june of 2007. did not even get 6 years out of the TV. my TV is HL-R6167W

      Delete
    5. I have the HL61A750A1FXZA purchased in 2008. I called Samsung and they stated that this model is not under recall and I would be liable for an "out of warranty service call". They would not acknowledge that this is a chip problem and stated there is no issues with this model. You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.

      Delete
    6. Ask to speak to a supervisor. They told me the same "your model is not covered" deal. Once I spoke with a supervisor, she offered me a courtesy one time free of charge replacement of the DMD chip. A local repair company will be coming to my home.

      Delete
    7. I am experiencing several of the same issues. I was informed that this was normal wear and tear. I filed a complaint with the New Jersey Better Business Bureau and received a quick response that they will cover the part - not the labor. I have two other models cited above they are refusing repair. I am just going to go purchase a new SONY 4k television and send their CEO a pic with a letter. My parents owned the same TV for 20 years. What a joke.

      Delete
    8. I also have a Samsung DLP 67 inch bought it in 2008. I am also experiencing the white dots. I went to online Samsung chat for resolution was not satisfied and asked for a supervisor. The supervisor was not helpful at all until I informed him I had an employee that worked for our local TV station and that this might make a great news story. Now I am waiting for a call from Samsung that I should receive in the next 2 days. We shall see and I will keep you posted! I also did the survey and requested an email copy of our chat conversation. The fact of the matter is this is a known problem with the DLP's! I have a 67 inch and was told it was normal wear and tear and had not been reported with my particular model number - well I'll just bet they didn't sell a lot of the larger models therefor they haven't gotten a lot of complaints about them. It is the principle of the matter. It is a known problem with the DLP's they should stand behind their products and fix it!

      Delete
  19. I have a 50 inch Samsung HL-R5064W when it comes on the the blue screen I have white horizontal lines and they stay there all the time. Is this the color wheel or bulb or something different. Need help

    ReplyDelete
  20. I have a 55 dlp Samsung tv and it keeps shutting off . it takes about an hour to get it up and running.

    ReplyDelete
  21. My samsung 50" has white dots beginning to appear, the tv is 4 years old model # hl50a650c1fxza, samsung says sorry this model is not covered by recall, sounds like all their products are defective and should be covered , so what do I do besides never buy another samsung product

    ReplyDelete
  22. i have a samsung dlp hdtv with model # hlt 4675sx/xaa. i started with one white dot then not even a month later i had a screen full, then my tv just stoped working. is this under recall or not. i bought samsung b/c i thought it was top of the line, could of picked any other brand. guess i was wrong haven't heard of other top brands with this problem. hopefully they can fix the problem and keep there reputation with me.

    ReplyDelete
  23. i have 3 40inch samsung tvs and it takes 15 to 20 minutes to come on some one said it is the tuner only had them maybe 3yrs how do i get intouch with the company and also has anyone else had this probleme

    ReplyDelete
  24. I have a hlt5075sx/xaa and the speakers are popping and going out is this a recall issue? I have heard it is the mother board can anyone poi t me n the right dire tion I would appreciate it thanks.

    ReplyDelete
  25. I have a HLT 5687SX/XAA and just started getting the dreaded white dots. Samsung'd reply was that my model # does not exhibit an abnormally high rate of failure so it isnt covered. Why would DLP chips made by Texas Instruments in the same factory at the same time as the other chips that they are willing to replace at their cost expected to be any different in quality. This is a known issue with TI DLP chips manufactured in 2006-2007. Not willing to back up your products quality makes Samsung a POS company. BTW they feel that a TV is obsoleteafter 5 years so just buy anoyher of their pieces of crap for $2500.00. WARNING: DON'T BUY ANY SAMSUNG PRODUCTS EVER!!!

    ReplyDelete
    Replies
    1. I have the same TV, less than 4 years old, with about 300+ dots.
      Samsung refuses to fix with the same argument that their research indicates that this model does not fail as often as the others that were recalled.
      What a bunch of BS.
      Wonder why there is not a class action suit to cover all TVs with defective DLP chips??

      Delete
  26. I HAD THE SAME WHITE DOT ISSUE ON MINE. THEY FIXED IT NO PROB BUT THEN THE LAMP WENT OUT (FLASHING LIGHTS) FIXED IT, THREE WEEKS LATER SAME THING THEY SAID ANOTHER $200 TO FIX. FOUND LAMP AT DYNAMIC FOR $40 FIXED AGAIN NOW 3 WEEKS LATER LAMP GONE AGAIN

    ReplyDelete
    Replies
    1. make sure you put the specified bulb in your tv then you must reset lamp hours.

      Delete
  27. We bought Samsung DLP Model HL72A650C1fza in April 2008.For the past year, we have been seeing issues. We replaced bulb in Oct 2012 .The TV tuns on and off automatically and is no longer working.Called Samsung team and they say my model is not covered as part of settlement.Repair estimate is close to $600.Piece of junk in the living room now and I need to find a way to dispose it.

    ReplyDelete
  28. We bough a samsung DLP 1080p model HLT5076SX/XAA in 2007 and it has whites dots all over it .
    In the past we had the bulb replaced in 2008 also the sound is not good it's cracks when u turn it up
    Is my tv covered in the recall

    ReplyDelete
  29. My Samsung TV, model LN-T3242H was manufactured in Mexico in 2008, distributed in Ontario, Canada, and purchased at WalMart in Jan., 2011. It, too, has clicking and on/off problem which began ab. a month ago ! (Thank you Bill Clinton and NAFTA !) Their chat people told me to get it fixed !
    Anonymous in CA

    ReplyDelete
  30. HOORAY ! I've got some info that may help ALL of you not yet "accepted" into the results of the class action lawsuit. Found the settlement itself online with the phone number of the "Class Counsel." It is: 505 - 235 - 1560. Spoke to "Jennifer" who referred me to the samsung office which is implementing the lawsuit victory ! THAT number is: 888 - 899 - 7602. The recording lists the "problems" covered by the lawsuit. For example: cycling on and off like mine. Then the recordin listed the type of TV (LCD, etc.) involved. After you punch in the number that corresonds to your type (mine is LCD which was number one), a list of code prefixes are read off. Mine is "LNT" which was the lst one on the list! Then the recording says to push one if your code prefix is listed. I did and waited for a human being ! Shortly, I got one. SHE wanted the serial number. I got it wrong the first few times she tried to input. Finally, I realized that the type font on the serial number (on the back of the TV) was DIFFERENT than the rest of the label. Therefore what I thought was an eight was really a SIX. What I thought was a nine was really EIGHT. Beware. Needed to use a lamp AND a strong flashlight to figure this out. She sd OK, you're covered. She is e-mailing a referral to a local TV repair that does samsung. She sd there will be NO CHARGE. Stay tuned. I'll let you all know if successful but I strongly suggest you call those numbers NOW. (Incidentally, the local TV repair shop name was given to me by samsung over the week-end to seek repair. THEY mentiond the recall/lawsuit or I would never have known ! Thank God. Best wishes to all of you. From a friend in Los Angeles.

    ReplyDelete
  31. i have brand new 2013 led 40 inch samsung, second one , blinking white lights in left corner, done bring it back for different brand , boo boo samsung

    ReplyDelete
  32. Could you supply some information on the white dot problem we're having with our Samsung DLP TV? Our The model number is HL-S6187W and it was purchased in 2007; our warranty has expired. When I initially called Samsung, I was told our DMD chip could be replaced free of charge, but when I scheduled the repair, the repair man said the serial number I read to him was NOT covered by the recall, and we'd have to pay. I decided not to have the repair done but since then, the dots have wildly multiplied. Also, I now think I may have garbled the serial number since it was so hard to read. My main questions: can we determine if we qualify for the recall based off the model number alone? Can I get any guidance as to how the serial number should start (a B versus an 8, for instance)? Thanks...

    ReplyDelete
  33. Pam, Richmond, KYMarch 7, 2013 at 4:15 PM

    I called hot line today. About a month ago small white dots began appearing on the left side of my screen. They "reproduced" until entire screen was covered. Customer service rep very polite. Will have service tech call to set up appt for service. Problem with the white spots has been a DMD chip. If that is the problem they will repair. If not, they will give an estimate for repair of whatever is wrong and I am responsible for the trip charge. We will see how this works out! My model # Is HL-T56765X/XAA, 56 in. DLP.

    ReplyDelete
    Replies
    1. I just called tonight on my HL-T5676SX/XAA and they said the same thing. Your post encouraged me to call to get it fixed. Thanks.

      Delete
  34. hello i have 61" dlp tv that start having issue with the white dots in the screen wondering if anyone know where i can call to see if samsung can help me

    ReplyDelete
    Replies
    1. you need a DLP chip and Y-tube will show you how to replace it. They price in the range from $149 $439.
      eric carter

      Delete
  35. I have model number HL72A650C1F, serial number AMBF3CKS102141. Mine is also shutting on and off with the three led lights on in the bottom right hand corner of the TV. Am I covered and if so what should I do? Thanks for the help.

    ReplyDelete
  36. I have model # HLT6176SXXAA. called Samsung about white few dots appearing on the left side screen.
    Customer service is sending a local technician to replace DMD chip. Tech service should be free.
    Will let you know in the next few days.

    ReplyDelete
  37. hello i have a hlt 5055WX/XAA,that keeps turning off on its own...dont know why...but seems to do it more frequently now...have to wait about a couple minutes for it to turn back on plz help

    ReplyDelete
  38. Yikes!! I've read all the comments and I'm not feeling like this is going to be easy:( Bought a HLT5076S 1080P DLP on 11.23.07 Had a 5 yr warranty (which I Paid $400.00 for the warranty) and guess when the white dots began!! yep! started in December with just one or two and now in april so many I can't count. Does anyone have any suggestions besides NEVER buying another SAMSUNG product ever again!!

    ReplyDelete
    Replies
    1. Had to Post! called Samsung 04.10.13 @1-800-726-7864 told them my problem gave them my model code# and serial # They said it would be covered by recall!! a service company called within hours and set up appointment for today . They were here right on time took about an hour and the TV is working GREAT!! NO White Dots. Thank You Samsung for standing behind your product!!

      Delete
  39. I have an LCD Samsung Model LN52A75OR1FXZA. Crackling noise will not power on same defect as decribed in class action suit. Called samsung they told me that although the model # is included in law suit and eligible for coverage for repair the serial number is not on their list. where can I obtain a list of eligible serial numbers. my serial # on my samsung is ALB73CFS204471V

    ReplyDelete
  40. I also have the 61 inch Samsung DLP model HL61A750A1FXZA. The white dot plauge struck me 3 weeks ago now my screen looks like a constellation of 15-20 white dots getting worse every day. If this is a defective part in the TV Samsung better help the replacement cover the replacement costs as it seems a lot of people are having the same problems.

    ReplyDelete
    Replies
    1. Did you ever get the TV fixed? I have the same problem and was told that a new chip would resolve the issue, but costs about $500 installed.

      Delete
  41. My tv had the same white spot problem and I called the number provided here and in a week samsung fixed my tv by replacing the chip. Like a new tv now.

    ReplyDelete
  42. I have a Samsung slim dlp HL-T5075sx xaa. The screen went black and the three lights at the bottom blink off an on. I replaced the red LED but that didn't fix it. I applied for the class action lawsuit and filled out the paperwork last year, but the technician came and said the power supply wasn't the issue, so it wasn't repaired by the recall. I'm still stuck with it. I am stuck with a big 50" tv in my living room that doesn't work.

    ReplyDelete
  43. I have the HLR5067WAX 50" TV....the screen keeps freezing and sound goes out..screen seems to jump...this first started happening summer of 2011, unaware of any recall..paid $200 to fix it and within a year it is back to doing the same thing....any tips?? It is giving me an "I message" of no signal or weak signal.

    ReplyDelete
  44. I have a Samsung model # HLT5076sx/xaa Serial # AHFM3CKQ100264P and I have white dots all over the screen I had went to the Samsung web site and registered my tv, and requested a service request and it would not take it told me in red letters that the warranty was out after 12 months. I got my tv in 2010 and the white dots started then but had a family issue and had to just put the tv back in the box. I have recently took the tv out of box and had the same issue with just a few dots, but now in the last couple months the dots have multiplied all across the top and in the bottom two corners. I am excited to learn that there might be a fix for it. I will cross my fingers and hope for the best. I have several Samsung products from another flat screen to mobile device to sound bar and would love to keep buying from them. I have not had a issue yet with the tv but the phone yes.

    ReplyDelete
  45. I have the Samsung DLP HLT5676SX/XAA. It was covered under the DLP Shadow Effect. They sent someone out to fix and then it went bad again. It was suppose to be replaced if it goes bad again. Since then it has been serviced 7 times. The last time the Samsung Rep from the Office of The President said that he would extend the warranty of the repair work from the repair shop. They came out and put another $700 in parts to replace the Capacitor and the Ballast Board. It worked for 18 hours and now it's dead again. The TV repair shop said I need a 2nd opinion, to contact Samsung and tell them because they had already replaced all the parts in the TV. No response now from Samsung in three weeks and no response from the TV Repair shop. I have the things in Writing. I am in AZ. Any ideas on an Attorney????????

    ReplyDelete
  46. I have a HLT5076sx/xaa and it has the famous White Dot syndrome. I called Samsung 9-13-2013 around 4pm and told them what my TV was doing and they are sending a repair person within a few days to hopefully fix my TV. I can't wait to be able to actually watch something on it again without those annoying white dots. :-)
    Will post more on the outcome of my TV after the repair man leaves.

    ReplyDelete
    Replies
    1. So tomorrow "Tuesday 9-23-2013" the service tech. will be here before noon to fix my white dot tv issue. :-) I can't wait either.
      Will post more on how things turn out.

      Delete
    2. The TV repairman showed up just before noon. He was very pleasant and knowledgeable. He started working on the TV right away and changed the DMD Chip, put it back together. Turned the TV on and WHAM!! No more whites dots anywhere :-) now it looks like a fairly new TV again.

      Thank you so much for fixing my TV and making it right!!
      Will continue to buy Samsung Products.
      Happy Customer!!
      Doug

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  47. I have HL72A650C1F model and just called and found out that this model is not covered. :+(

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  48. I have a Samsung DLP model HLT5676SX/XAA manufactured in November of 2007. I have chatted with and called customer service representatives but have been told that my model tv was not covered in the capacitor settlement (http://www.samsung.com/us/capacitorsettlement/documents/20120214%20Full%20Class%20Notice.pdf) but was included in the list of televisions that had bad chips in them (http://www.samsung.com/us/dlptvsettlement/). I have contacted a lawyer for a free consultation and given the fact that so many televisions are experiencing the same thing my TV is I was told to contact Samsung first and if Samsung was unwilling to fix the television at no cost to me then I would have two options. Option 1 is to take Samsung to small claims court and recoup all money associated (ie diagnostic, repairs, lawyer fees, court costs, etc.). Option 2 use social media (ie facebook, twitter, etc) to see how many people who own televisions that use the same chip (Samsung DMD Chip, DLP, 1920X1080/XHD5) color wheel (Samsung Color Wheel, K780, SVC) or have a television that experiencing symptoms such as not turning on, experiencing a significant delay in turning on. cycling on and off, or other similar problems as stated in the class action law suit filed against them in the state of Oklahoma on March 2, 2012 and file a new class action lawsuit to include any models of televisions not listed in the lawsuit and to file for an extension of the previous class action lawsuit.

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  49. Samsung Is a WOTHLESS PIECE OF CRAP SAME PROBLEM NOT COVERED I FEEL ANOTHER CLASS ACTION SUIT!!!!

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  50. Thank you so much for this info! I just spoke to a Samsung rep.who was so fun to talk to! He scheduled a fix this week for my white dot problem. Yippee! I am so happy! I have replaced the bulb twice already in this tv so another expense would have been frustrating.

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  51. Third dot just appeared so I decided to do some research. Glad I found this site. I will call Samsung tomorrow about my HL61A750A1FXZA.

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  52. Samsung is well aware of the white dot problem, however, I am being told that I have the "misfortune" of experiencing the problem. After speaking with 6 different reps, they tell me that the tv is out of warranty and that it can be fixed for $480. The problem is more prevalent in models manufactured in 2006 (my HL61A750A1FXZA was made in 2008) and those are being repaired under warranty. Looks like I will be purchasing a different brand when I replace the tv (or phone, refrigerator, etc.).

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  53. HLT6187SAX/XAA Called Samsung 10/27/2013 was told my TV would be repaired for free because it was part of a capacitor class action suit. The issue; having to turn it off and on 4-8 times before it would power on. I was told by Samsung to leave the TV on because more damage would be caused that was not covered. I was told a repair shop would call and setup the appointment. Consolidated Electronics in Raleigh, NC called to make the repair on 11/7/3013. They called me back on 10/31/2013 and said the part was on backorder. I called them on 11/15 to check on the repair they told me I would have to call Samsung that they had removed the repair order. I call Samsung they offer me $300 and will send out a trucking company to pick up the TV. When I asked about a breach of the Consumer Protection Act, pertaining to; spare parts being available for a reasonable amount of time, and the fact that had I know there was a know issue with the model as a reasonable customer I would not have bought the goods. I’m currently waiting on a supervisor call back after he/she gets an answer back from their legal dept.

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  54. I have a TV model number HLS5687WX/XAA and I was just told by Samsung that while my TV has all the symtoms to qualify for the recall, my model number is not. Their TV department wanted me to tell them which light flashes when the TV turns off by itself in order to determine the problem. With that information, regardless of what it is, they will not do anything for me. This is the same thing that happened with my failed Firestone 500 tires that only had 20,000 miles on them. It cost me $400 out of my pocket and my neighbor who had 78,000 miles on his got new tires for free because of the tire manufacture date. Is seven years a long life for a TV today? I guess I will just go bigger on my next OTHER THAN SAMSUNG TV.

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  55. Hello
    I have a Samsung 56 inch TV model HL-S5686w that went suddenly belly up.. the screen went blank and no sound. It was purchased in 2006. The lamp is bright and there is a regular tone when the TV is plugged into power up but nothing happens when we try to do anything else. This all happened when t I was simply changing channels with the remote. Any ideas?

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  56. I have a HL72A650, purchased in the fall of2008, with the very common white dot issue. Samsung will not cover my television, only the older models. The cost to fix is $800.00. Pretty upsetting as this is such a common issue. I have an much older Vizio Plasma, works amazing, and is on all day long unlike the Samsung which is in the theater room and only used for the occassional movie, plus as gone through three projector bulbs.

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  57. Here is my research on the white dot issue. I have a Samsung HL67A750 DLP TV.It currently has about 100 white dots, 4 weeks ago it had maybe 40.
    Samsung, as with other owners, refuses to provide free replacement. The DMD device is made by Texas Instrument and is used in a large number of DLP TVs made by Samsung, Mitsubishi, Toshiba and probably others. I was able to get some date code information from TI and their response indicated that new devices are not "improved" devices. When I specifically asked whether I can expect the same problem with the replacement device they stopped responding from which I conclude that there was no redesign, however, this will have to be proved by subpenaing their records if there is a lawsuit. It is time to consider a class action lawsuit against TI and all the TV manufacturers who use their DMD device.
    robagt

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  58. I have a Samsung DLP, currently has a bout 20 white dots. I contacted Samsung, come to found out that my model TV was a Canadian model which did not qualify for work in the US.

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    Replies
    1. Update*
      contacted Samsung again, they agreed to pay for part and not service which is better than paying close to $400. You cannot go through regular customer service, you have to contact ECR division of Samsung.

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    2. ECR number 1-800-522-7341

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  59. My LED was made in 2009, model UN46B6000VFXZA. Same probems as the already settled capacitor lawsuit. On and off, cracking, popping, etc. Samsung just told me that my model wasn't part of the class action suit from 2 years ago, and it was out of warranty, so too bad, so sad. I have never owned a tv for 4 years and have it go bad. I have 3 Samsung tvs, and a Samsung smartphone. Last time that Samsung and I will exchange money. These capacitor problems are still popping up all over the world for models newer than 2008. I want another class action lawsuit against Samsung. They need to be taught a lesson; they need to be accountable.

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  60. I HAVE A SAMSUNG 67" POS MY
    M# IS HL67A750A1FXZA I CALLED SAMSUNG AN THEY SAID THAT THEY could not help me I need to buy a new Dlp chip and that will fix it for 200.oo dollors on ebay is it on the law suit. ??? I'm on ssi disability so how do I get help!!!! I paid 25 hundred for it an now I have 25 hundred dots I can't see the t.v. any more someone HELP PLEASE ME.!!!

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  61. Received a DLP 50 inch TV as a gift in 2007 and 3 years later I started experiencing lamp trouble. I've replaced my lamp at least 6 times since 2010 up to 2012. So far I've replaced the color wheel, the ballast and the lamp. I left the TV alone for 2 years only to find that I needed to service it, well that did'nt work either. Any advice???

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